Do you accept refunds?
We do not offer refunds. Eligible returns requested within 7 days of receiving your order will receive store credit only. To start a return, email pat@patgoffecollections.com with your order number and the reason for your return.
What items are final sale?
Books, jewelry, and accessories — including ties, bags, travel goods and gift items — are final sale, along with personalized or custom-made items, clearance or final sale merchandise, and gift cards. None of these can be returned or exchanged.
If you are unsure about a specific item, its product page states the terms that apply to it before you buy.
Who pays for return shipping?
Customers are responsible for all return shipping costs, and original shipping charges are non-refundable. We recommend using a trackable shipping service, as Pat Goffe Collections is not responsible for packages lost in transit.
How long does store credit take to process?
Please allow 7–14 business days after we receive your return for inspection and processing. You'll receive an email confirmation once your store credit has been issued.