Refund policy

Thank you for shopping with Pat Goffe Collections. We take pride in providing high-quality products and appreciate your business.

Returns and Refunds

We do not offer refunds. Eligible returns receive store credit only.

To request a return, contact us within 7 days of receiving your order by emailing pat@patgoffecollections.com. Please include your order number and the reason for your return.

Return Eligibility

To qualify for store credit, returned merchandise must meet all of the following:

Items must be unused, unworn, unwashed and in their original condition.
Merchandise must be free of stains, odors (including smoke or fragrances), pet hair, or any signs of wear.
Items must be suitable for resale.
Returns must be requested within 7 days of delivery.

Non-Returnable Items

The following are final sale and cannot be returned or exchanged:

Books
Jewelry
Accessories, including ties, bags, travel goods and gift items
Personalized or custom-made items
Clearance or final sale merchandise
Gift cards

If you are unsure whether an item is returnable, the product page states the terms that apply to that specific item before you buy.

Return Address

Please contact us before mailing anything back. Once your return request has been approved, we will provide the correct return address and instructions.

Return Shipping

Customers are responsible for all return shipping costs, and original shipping charges are non-refundable.

We recommend using a trackable shipping service, as Pat Goffe Collections is not responsible for packages lost in transit.

Please include a note inside your package with:

Your full name
Order number
Email address

Once your package has shipped, email your tracking number and order number to pat@patgoffecollections.com. Providing your tracking information helps us process your return more quickly.

Return Inspection

All returned merchandise is inspected on receipt. Pat Goffe Collections reserves the right to refuse any return that:

Does not meet the eligibility requirements.
Shows signs of wear or use.
Has been washed or altered.
Contains odors from smoke, perfume or other fragrances.
Is damaged or missing original packaging, where applicable.

If a return is denied, the item will be returned to the customer at the customer's expense.

Store Credit

Approved returns receive store credit as an electronic gift card, sent to the email address used to place the order. Store credit may be used toward any future purchase on our website.

Processing Time

Please allow 7–14 business days after we receive your return for inspection and processing. You will receive an email confirmation once your store credit has been issued.