Shipping policy

Thank you for shopping with Pat Goffe Collections. This policy explains how long your order takes to prepare, how it ships, and what happens if something goes wrong along the way.

Order Processing

Processing is the time we need to prepare your order before it leaves us. It is separate from the time your order spends in transit with the carrier.

In-stock items typically require 5–7 business days for processing.

Business days are Monday through Friday and do not include weekends or holidays. Processing times may vary during holidays, peak shopping seasons and other high-volume periods. We appreciate your patience, and we recommend allowing additional time when ordering around major holidays or special events.

Custom and Personalized Orders

Custom and personalized items require 8 to 12 weeks from the day you place your request to the day your order is delivered. That window covers our review and quote, your artwork approval, production and delivery — production alone typically takes 4 to 6 weeks once you have approved the artwork.

Turnaround times are estimates and may vary. Please plan accordingly when ordering for a specific event or deadline, and tell us your date when you submit your request so we can confirm whether it is achievable before you commit.

Custom and personalized items are final sale and cannot be returned or exchanged.

Shipping Methods and Carriers

Orders are shipped with UPS.

Shipping is a flat rate per order, shown at checkout before you pay. Add your items to the cart and enter your delivery address to see the cost.

Delivery Estimates

Your total delivery time is processing time plus carrier transit time. A 5–7 business day processing window does not mean your order arrives within 5–7 business days.

Delivery estimates come from the carrier and are not guaranteed. Weather, carrier delays, incorrect addresses and peak-season volume can all extend them.

Tracking

You will receive a shipping confirmation email with a tracking number once your order leaves us. Tracking can take up to 24 hours to show movement after the label is created.

If your tracking has not updated in more than 5 business days, email pat@patgoffecollections.com with your order number and we will look into it.

Local Pickup or Delivery

Local pickup may be available, and local delivery may also be offered depending on your location, scheduling and availability.

These options are not offered automatically at checkout. Please contact us in advance at pat@patgoffecollections.com to confirm whether pickup or delivery is available for your order.

Incorrect or Incomplete Addresses

Please review your shipping address carefully before completing checkout. We ship to the address provided on the order.

If an address is incorrect or incomplete and the package is returned to us or delivered to the wrong location, the cost of reshipping is the customer's responsibility. If you notice a mistake, email us immediately — we can usually correct an address before an order ships, but not after.

Lost, Stolen, Delayed or Damaged Packages

Once a package is in the carrier's possession it is subject to the carrier's handling and delivery. Pat Goffe Collections is not responsible for packages that are lost, stolen, delayed or damaged in transit.

We will still help. If your package is marked delivered and you cannot find it, or if it arrives damaged, email pat@patgoffecollections.com with your order number and photographs where relevant, and we will assist you in filing a claim with the carrier. Claims are subject to each carrier's own rules and deadlines, so please report a problem as soon as you become aware of it.